Processing time: 2-3 business days (Once a buyer has placed their order, this is the time required to prepare, package, and dispatch the order).
Estimated delivery time: varies according to the type of shipping chosen by the buyer (regular shipping, tracked shipping or express) and the country of destination. All delivery times are indicated upon purchase of the items and are based on the official delivery times of CTT Portugal.
Customs & import taxes: Buyers are responsible for any customs and import taxes that may apply. I’m not responsible for delays due to customs.
Buyer’s responsibility: In the case of packages not arriving or being sent back due to the buyer providing an address with missing or incorrect information, or not being present at the time of the delivery, the re-shipment costs are the responsibility of the buyer.
Delivery carrier: Da Lua Herbals uses CTT Portugal for all its deliveries. Once we have handed over packages to the shipping carrier they are out of our hands and completely in control of the shipping carrier. Da Lua Herbals is not responsible for any delays or losses related to the shipping carrier. Tracked shipping is our recommended method, as it includes insurance in case of delay or loss of parcels.
Disclaimer: National and international packages are still experiencing delays due to the pandemic, and shipping times have been unpredictable and fluctuating over the months. This means that packages can take several weeks up to several months to get to their destination. Due to the circumstances we as sellers are absolved from responsibility for delays and cannot guarantee a refund or reshipment for delayed packages. The buyer accepts the risk of delays upon purchasing from our shop.
Please do take into consideration that during the holiday season (December) delays are very likely to occur due to the hecticness experienced by postal services. Keep in mind that these delays are likely to ripple into the first month of the year as well as a result.
Returns & Exchanges Policy
Returns and exchanges are accepted under valid circumstances. Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Return & exchange window: The buyer has 14 days from item delivery to dispatch the item back to the seller.
Cancellations are not accepted. Please contact the seller if you have any problems with your order: firstname.lastname@example.org
The buyer is responsible for reading thoroughly all the information about the products, their shipping costs and times and all other relevant information provided.
If the buyer can’t find the specific information they are looking for it is their responsibility to contact us and ask for clarifications about any matter.
Disclaimer: All of our products are handmade in our private property and have not been evaluated by the FDA. The ingredient information that we provide is for educational purposes only, and is not intended to diagnose, treat, cure, or prevent any disease or condition. The information we provide is not intended to represent or replace the advice of a medical professional. The buyer is responsible for testing for allergies and spot test products 24 hours before using them. Stop using immediately if an allergic reaction, redness or irritation occurs. We are not responsible for the misuse or reactions to our products. Usage is always at the buyer’s own risk. Please reach out to a professional for any possible contraindications and/or interactions with medications. Always inform your doctor about all herbal remedies or supplements you are taking.